Back of House Manager

About the role

Waldorf Astoria London - Admiralty Arch is seeking a Back of House Manager to join the pre-opening team for this highly anticipated new luxury hotel opening later this year. This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel. Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests. Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations. WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026 Proudly voted by our Team Members A World of Rewards · Complimentary, nourishing meals provided while on duty · Exceptional development programmes, designed to support and accelerate your growth at every stage · Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives · Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage · High street savings through Perks at Work · 28 days’ holiday, including bank holidays, rising to 33 days with length of service We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes. As a Back of House Manager at the Waldorf Astoria London - Admiralty Arch at Café Boulud, you're not just leading back of house operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Requirements

• What are we looking for? A Back of House Manager within Hilton brands operates with precision, integrity, and a strong sense of accountability, working collaboratively to support an exceptional guest journey. To succeed in this role, you will demonstrate: · Working knowledge of relevant IT and inventory management systems · Excellent organisational, planning, and prioritisation skills · Clear and professional communication abilities · Capacity to work independently or collaboratively in a high‑tempo environment · Flexibility to adapt to changing operational needs and business demands It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: · Previous experience in a Back of House or similar operational leadership role · Experience within the hotel or leisure sector · Proven background managing stock control, supplier relationships, and operational logistics in a service‑driven environment What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

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