Back of House Manager — Accor · London, United Kingdom

Details stated in the listing

Listed location

London, United Kingdom

Named seniority

Manager

Job description

Company Description We are looking for a Back of House Manager to join our team of superstars at The Hoxton Holborn. The Hoxton, Holborn is our home in The City, just a stone’s throw from the West End. The building, once home to the BT exchange, is part-listed and now houses 220 rooms, The Apartment, our meetings & events concept, and our all-day restaurant & bar, Rondo. Job Description What you'll do... Work a fully flexible shift pattern to support the needs of the operation, this will include regularly working early shifts, closing shifts, weekends and public holidays. Take ownership of Health & Safety across all Back of House areas. Maintain a clean, food-safe working environment by carrying out daily walkarounds and EHO-compliant cleaning checks, ensuring any actions are followed up. Manage COSHH training and certification across all F&B departments. Order and store chemicals in line with legal and company requirements. Oversee the ordering of F&B products, working closely with chefs to ensure accuracy and efficiency. Ensure all deliveries are checked, signed off, stored correctly and rotated in line with stock control procedures. Manage refuse storage and removal in accordance with company standards and liaise with external contractors. Oversee Kitchen Porter payroll administration through Fourth, including daily close-downs, rota forecasting, payroll preparation, and the accurate recording of absences and holidays. Coordinate the maintenance of all culinary areas, equipment, fixtures, and fittings. Work closely with the Finance team to ensure all paperwork is accurate and submitted on time. Lead, motivate, and develop the Kitchen Porter team, including implementing a weekly training focus. Manage all Kitchen Porter shift cover requirements, including providing operational support when required. Ensure the Kitchen Porter team maintains the staff canteen, including cleanliness, stocking crockery and cutlery, and maintaining the staff coffee machine. Review weekly cleaning, pest control, and maintenance reports with the Senior Chefs, Director of F&B, and Restaurant General Manager. Manage labour costs in line with agreed budgets. Produce monthly reports on Health & Safety, COSHH, and Risk Assessment training compliance. Maintain kitchen due diligence records and ensure documentation is readily available. Carry out stock takes, including monthly crockery inventories and breakage reporting. Verify and sign off laundry counts. Conduct weekly checks and replenishment of first aid supplies. Support Housekeeping in maintaining the cleanliness of the loading bay, including jet washing when required. Ensure both you and the Kitchen Porter team maintain company uniform and presentation standards. Qualifications What we’re looking for… COSHH certified/ COSHH trainer is desirable but not essential Experience using stock system and goods receiving systems Experience using kitchen equipment and recommended cleaning methods Experience using stock system and goods receiving systems A natural at leading and managing others, you lead by example and create an environment where your team can be their best self Individuals. You’re looking for a place where you can be you; no clones in suits here Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience You’re not precious. We leave our egos at the door and help get stuff done You’re up for doing things differently and trying (almost) everything once You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… • Competitive salary and eligibility to participate in the TRONC scheme • 28 days holidays (inclusive of bank holidays), pension, and life insurance. • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders • Treat yourself once in a while with lots of retail & hospitality perks through our partners • Enjoy a free night at The Hoxton and a meal for two when you first start with us • Goes without saying, but we’ll feed you during your shift • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! • Lots of opportunity to progress and switch it up as part of a global family of brands • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work • Extra time off to volunteer with one of our partner charities • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! • Enhanced family leave for when you’re expanding your family • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

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